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frequently asked questions

how do I change the quantity in the shoppingcart?
You have to change the quantity per product, by clicking on the little shopping cart image that you find right next to the 'quantity' field. Change the quantity from '1' to say '3', and then click on the cart-image. You will see that the totals have been recalculated. You have to repeat this for each product you in a higher quantity  than one.

my cart is empty, yet I have added a lot of products to it. What can I do?
In your browser, you should change the settings to 'accept cookies'. You can make this change in 'tools - options' (depends on the browser though). The cart stays empty because it does not recognize you, or cannot give you your 'shopping session'. If your browser accepts cookies, the cart is able to 'see' you and accept your goodies.

I have been waiting for a product for a while now. What takes so long?
We put every effort in place to stay stocked up on all the products, but it does happen that we run out due to a non-predicted higher demand, or because our supplier forgets to ship it out to us. We place an order once a month and if not all products come in as expected, it will take an extra special shipment and about 7 business days to get it back in. This is if the product is available with the supplier.

Our supplier sometimes has no access to the products due to a problem back home, or more often than not due to control-processes at the customs. If the customs decide to check a container, it can sit there for a few weeks and it is hard to predict when they are going to release it. We are depended in this case on both the customs and our supplier, and don't have any influence on the process other than waiting and keeping you informed that the product will get there, eventually.

I am looking for a product but I do not see it on your website. Can you get it for me?
Yes, in most cases we are able to get products for you that we don't carry. We have access to over 2000 products, but can only carry so much in our own assortment. If you provide us with all information that you have available for the product, we will try to find it and will keep you posted on our progress.

So can you guys get kroketten?
Yes, actually we already carry those. The reason why we have not posted them on our website is because the kroketten require special shipment, and we always need to discuss these shipping requirements with the customer. The same goes for bitterballen, haring, smoked eel, and pigs in the blanket.

 


 

 
 






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Orangepackage.com, LLC
4974 Lowell Blvd., Denver, CO, 80221
Tel: 1-888-77-dutch or 1 303 480 9100
Fax: +1 303 480 9101
Email: info@orangepackage.com

 

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